FAQs

SHIPPING + RETURNS

Where do you ship?

Currently, we ship to the contiguous United States plus the District of Columbia. We do not ship to Hawaii or Alaska. It is $5 flat rate to ship to any one address - whether you're ordering one product or five. 

How long until my order ships?

Each pot is engraved with love and care. Our shipments go out every Monday to avoid weekend delays. 

Do you offer rush delivery?

Email us at hello@bohobirch.com and we'll see what we can do. 

Do you accept returns?

Since each product is made to order, we cannot accept returns. We ask that you please review and verify the accuracy of your order before submitting. 

What if my product arrived damaged?

While we do quality check each order before sending, we know there’s always a chance of damage while en route. Please email us photos and the order number at hello@bohobirch.comand we will make it right. 

PRODUCT + PERSONALIZATION 

What personalization options do you offer?

You can personalize any of our wood pots with custom text using our site. The live preview feature on our site will show you what your custom pot will look like once engraved.

You can also personalize any of our wood pots with a logo. To ensure the best results, we can only accept black and white .PNG files with a transparent background. Email us at hello@bohobirch.com to learn more. 

Do you accept corporate orders?

Yes, we do. If you would like to place a corporate order and engrave a logo on multiple pots, email us at hello@bohobirch.com to learn more. 

What is the pot made out of?

Our pots are made from sustainably harvested alder wood, a relative of birch, grown in the USA. We chose alder wood because it is high-quality, durable and eco-friendly as it is both abundant and sustainable. 

What kind of succulents do you offer?

Succulents come in many different shapes, textures, and colors. We source a handful of different succulent varieties, but most common are succulents belonging to the Echeveria family. We source all of our plants directly from a local farm, and therefore, your succulent may not look exactly as pictured on the site, depending on seasonal availability. Be sure to check out the photo gallery on each product page to see some of our favorites.

What kind of cacti do you offer?

There's a wide variety of cacti in a plethora of shapes, colors, and sizes. We source all of our plants directly from a local farm, and therefore, your cacti may not look exactly as pictured on the site depending on availability. Be sure to check out the photo gallery on each product page to see some of our favorites. 

Do you offer any discounts?

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PLANT TIPS

How do I care for my succulent?

Succulents love a sunny window sill. Place them in the brightest spot you have. Because succulents store water in their leaves, they should only be watered once every couple of weeks or less.

How do I care for my cactus?

Most cacti thrive in warm, bright spots. They do best in direct light. Water once every 2-3 weeks. If in doubt, water too little; cacti can rot if they stay too moist. Many cacti are prickly so best to keep away from kids and pets.